Terms of Service

Effective Date: 2026

Welcome to SXM UNIVERSAL ELEVATOR SERVICE. By accessing our website or using our services, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our website or requesting our services.

1. Company Services

SXM UNIVERSAL ELEVATOR SERVICE provides elevator, escalator, and chair-lift related services, including but not limited to:

Elevator sales and installation

Escalator installation and servicing

Chair-lift installation and support

Elevator modernization and upgrades

Elevator repair and maintenance

Ongoing inspection and support services

All services are subject to availability, scheduling, inspection, and approval.

2. Estimates & Quotations

Any quotation or estimate provided by SXM UNIVERSAL ELEVATOR SERVICE is based on the information available at the time of inspection or consultation. Final pricing may vary depending on site conditions, additional labor, materials required, structural conditions, or unforeseen complications.

Quotes are valid for the period stated on the quotation unless otherwise specified.

3. Scheduling & Appointments

Customers are responsible for providing accurate contact information and ensuring access to the property or equipment at the scheduled appointment time.

While we strive to maintain scheduled appointment times, delays may occur due to weather conditions, emergencies, material availability, or unforeseen operational circumstances.

4. Payments

Payment terms may vary depending on the project or service agreement.

Invoices must be paid within the agreed payment period stated on the invoice or service agreement. Failure to make payments on time may result in delays, suspension of services, additional fees, or legal collection procedures where applicable.

For larger projects, deposits or staged payments may be required before work begins.

5. Service Warranty

SXM UNIVERSAL ELEVATOR SERVICE strives to provide professional and reliable workmanship. Warranty coverage, if applicable, will be specified in writing for individual projects or installations.

Warranty coverage does not apply to:

Damage caused by misuse or negligence

Unauthorized modifications or repairs

Natural disasters or external causes beyond our control

Normal wear and tear

6. Limitation of Liability

SXM UNIVERSAL ELEVATOR SERVICE shall not be held liable for indirect, incidental, or consequential damages resulting from delays, equipment failures, interruptions of service, or events beyond our reasonable control.

Customers are responsible for maintaining proper insurance coverage for their property and equipment.

7. Emergency Repairs

Emergency repair services are subject to technician availability and operational conditions. Response times may vary depending on location, severity of the issue, weather conditions, and workload.

8. Website Use

All content on this website, including text, graphics, logos, images, and design elements, is the property of SXM UNIVERSAL ELEVATOR SERVICE and may not be copied, reproduced, or distributed without written permission.

Users agree not to misuse the website, attempt unauthorized access, or engage in activities that may disrupt website functionality.

9. Cancellation Policy

Customers are requested to provide reasonable notice for appointment cancellations or project postponements.

Deposits paid for special-order materials, custom equipment, or completed labor may be non-refundable.

10. Changes to Terms

SXM UNIVERSAL ELEVATOR SERVICE reserves the right to update or modify these Terms of Service at any time without prior notice. Continued use of our website or services after updates constitutes acceptance of the revised terms.

11. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

SXM UNIVERSAL ELEVATOR SERVICE
Phone: (721) 520-5012
Email: [email protected]
Address: Sint Maarten

Privacy Policy

Effective Date: May 11, 2026

SXM UNIVERSAL ELEVATOR SERVICE values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when using our website or services.

1. Information We Collect

We may collect the following types of information:

Name

Phone number

Email address

Property or service address

Service request details

Payment or billing information

Website usage information

Information may be collected when you:

Fill out a contact form

Request a quote

Schedule a service

Contact our team

Subscribe to updates or communications

2. How We Use Your Information

We use collected information to:

Respond to inquiries and service requests

Schedule appointments and provide services

Process invoices and payments

Improve customer support and website functionality

Send appointment reminders or service updates

Communicate important business information

We do not sell or rent your personal information to third parties.

3. SMS & Email Communications

By providing your contact information, you consent to receive communications related to your service requests, appointments, invoices, follow-ups, or customer support.

Message and data rates may apply depending on your mobile provider.

You may opt out of marketing communications at any time by following the unsubscribe instructions provided or by contacting us directly.

4. Information Sharing

We may share information with trusted third-party providers only when necessary to:

Process payments

Deliver requested services

Operate website functionality

Comply with legal obligations

All third-party providers are expected to maintain appropriate security and confidentiality standards.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, misuse, disclosure, or loss. However, no online transmission or electronic storage method can be guaranteed to be completely secure.

6. Cookies & Website Tracking

Our website may use cookies or similar technologies to improve website performance, analyze traffic, and enhance user experience.

Users may choose to disable cookies through their browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

8. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us directly.

We will make reasonable efforts to respond to requests in accordance with applicable laws.

9. Updates to This Privacy Policy

SXM UNIVERSAL ELEVATOR SERVICE reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.

10. Contact Information

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

SXM UNIVERSAL ELEVATOR SERVICE
Phone: (721) 520-5012
Email: [email protected]
Address: Sint Maarten